Customer Support / Trust Ops. EvaEsi Careers. United Kingdom.
Forlais. Customer Support / Trust Ops. Be the front line for EvaEsi's users: the support inbox, billing questions, account issues and user reports.
Be the front line for EvaEsi's users: the support inbox, billing questions, account issues and user reports.
EvaEsi is a whole new model line, built on the research from Forlais. It is a significant launch, and you can help shape it. You will be the front line for EvaEsi's users: the support inbox, billing questions, account issues and user reports. You will set up the helpdesk, write the answers people actually need, and make sure serious issues reach the right person quickly. Support is how most users experience the company, and we want it done properly.
Responsibilities
Run the support inbox and the helpdesk.
Handle billing questions, account issues and user reports.
Write and maintain the answers people actually need.
Escalate serious issues to the right person quickly.
Pass ticket patterns back to the product team.
What we look for
Have done customer support for a software product and enjoyed it.
Write clear, warm and accurate replies.
Stay calm with frustrated users and know when to escalate.
Organised and reliable, day after day.